Privacy Policy - Makeeat Driver

Last Updated: November 4, 2025

1. Introduction

Makeeat Driver ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for delivery drivers.

2. Information We Collect 2.1 Personal Information

We collect the following personal information:

• Account Information: Name, email address, phone number, profile photo
• Identity Verification: Driver's license, vehicle information, insurance documents
• Financial Information: Bank account details for payment processing

2.2 Location Data

Why We Use It: We collect your real-time location data (including background location) for the following purposes:

• Enable customers to track their delivery in real-time
• Assign nearby delivery orders to you efficiently
• Calculate accurate delivery times and routes
• Verify your arrival at pickup and drop-off locations
• Ensure your safety during deliveries
• Calculate distance-based earnings

When We Collect It: Location data is only collected when you are logged in and actively accepting or completing deliveries. You can stop location tracking by going offline or logging out of the app.

2.3 Activity Recognition Data

Why We Use It: We detect your movement patterns (walking, driving, stationary) to:

• Automatically detect arrivals at delivery locations
• Optimize battery usage by adjusting tracking frequency
• Improve delivery time estimates
• Enhance safety monitoring

2.4 Media Files (Photos and Videos)

Why We Use It: We access your device's photos and videos to allow you to:

• Upload proof of delivery photos
• Document order items at pickup
• Report delivery issues or damages
• Set your driver profile photo

We only access media files that you explicitly choose to upload through the app.

2.5 Device Information

We collect device information including:

• Device model and operating system version
• Unique device identifiers
• App version and crash reports
• Network information

2.6 Delivery Data

We collect information about your deliveries including:

• Order details and delivery times
• Customer ratings and feedback
• Earnings and payment history
• Delivery route information

3. How We Use Your Information

We use your information to:

• Facilitate delivery operations and order management
• Process payments and calculate earnings
• Provide customer support and resolve disputes
• Improve app performance and user experience
• Ensure safety and security of drivers and customers
• Comply with legal obligations and prevent fraud
• Send notifications about orders, earnings, and app updates

4. Information Sharing and Disclosure

We may share your information with:

• Customers: Your name, photo, and real-time location during active deliveries
• Restaurants/Merchants: Your name and contact information for order coordination
• Service Providers: Third-party services for payment processing, cloud storage, and analytics
• Legal Authorities: When required by law or to protect rights and safety

We do NOT:

• Sell your personal information to third parties
• Use your location data for advertising purposes
• Share your information for marketing by third parties

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments
• Limited employee access to personal data

6. Data Retention

We retain your information for as long as:

• Your driver account is active
• Necessary to provide our services
• Required by law or for legitimate business purposes

Location data is retained for 90 days for operational and safety purposes. Financial records are retained for 7 years as required by law.

7. Your Rights and Choices 7.1 Access and Update

You can access and update your personal information through the app settings at any time.

7.2 Location Permissions

You can control location permissions through your device settings. Note that disabling location access will prevent you from receiving and completing delivery orders.

7.3 Account Deletion

How to Delete Your Account and Data:

1. Open the Makeeat Driver app
2. Go to Settings > Account
3. Select "Delete My Account"
4. Confirm your decision

Alternative Method: Contact our support team at support@makeeat.com with your account deletion request.

What Happens When You Delete Your Account:

• Your personal information will be deleted within 30 days
• Some information may be retained for legal compliance (e.g., financial records, dispute resolution)
• Anonymized data may be retained for analytics purposes
• This action is irreversible - you'll need to create a new account to use the app again

7.4 Data Portability

You can request a copy of your data by contacting us at support@makeeat.com. We will provide your data in a portable format within 30 days.

7.5 Marketing Communications

You can opt out of promotional emails by clicking "unsubscribe" in any marketing email or adjusting notification settings in the app.

8. Children's Privacy

Our app is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• Email: privacy@makeeat.com
• Support: support@makeeat.com
• Address: [Your Company Address]

12. Legal Compliance

This Privacy Policy complies with applicable data protection laws including GDPR (European Union) and other regional privacy regulations. Depending on your location, you may have additional rights under local laws.

By using the Makeeat Driver app, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.